Job Posting

Case/Volunteer Coordinator

Location: TRAVERSE CITY
Counties: Antrim,Benzie,Grand Traverse,Leelanau
Position Type: Staff
Role Type: Full Time
Work Environment: Hybrid
Compensation: $18 - $20
Compensation Type: Hourly
Posted: 11/20/2025
Deadline: 12/18/2025

Do you enjoy working with people? Helping them find peace of mind? Under the supervision of the Executive Director, the case coordinator opens, documents, follows up, and administers all requirements of small claims mediation cases within given deadlines. Provides service to a diverse group of people, and coordinates activities with other staff. This position is also responsible for recruiting new and managing existing volunteers, as the organization uses only volunteers to mediate cases.

-Performs all aspects of case management process from intake through close. Includes, but not limited to, communicating with parties, scheduling, assigning mediators, compiling mediation packets, filing documentation, and entering data.

-Manages volunteer mediators from recruitment through case management.

-Point of contact for case and volunteer inquiries. Responds accordingly, making referrals when appropriate.

-Performs related work and other duties as assigned.

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